ABOUT US: We provide technology-enabled business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in government and healthcare organizations.
The On Demand / On Call - Customer Service Representative (CSR) operates in a dynamic, high volume call center environment and is responsible for providing prompt and accurate information to internal and external customers in a courteous and professional manner. CSRs are assigned projects based on business needs and vary in duration (days, weeks, months); availability of assignments will also vary. CSRs will participate in training for new projects and initiatives as they arise, ensuring they are up to date on the latest procedures and protocols. CRSs are expected to work during periods of high demand to ensure that customer needs are met efficiently. Flexibility and a proactive approach are essential to succeed in this role.
Customer Service:
Communication:
Account Management:
Identify trends in call volume:
Training
REQUIREMENTS:
PREFERRED REQUIREMENTS:
Offers of employment are contingent upon a pre-employment background check including a drug test.
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
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