Job Details

Job Summary:

The Project Support Administrator is a key support member within National Accounts, assisting with the completion of customer orders by managing data entry, tracking orders, coordinating communication, and helping ensure timely delivery. This role contributes to a positive customer experience and works closely with internal teams to support project needs.

Essential Duties and Responsibilities:

• Accesses existing systems to retrieve information and clarify customer requirements.
• Assists in organizing and compiling bid information related to lighting and electrical materials.
• Supports data collection efforts to meet customer expectations, assisting with internal communication to support material forecasting.
• Communicates basic project needs to agencies, manufacturers, and team members to facilitate timely objectives.
• Develops a basic understanding of office processes and operational workflows to anticipate support needs.
• Maintains clear and professional communication with internal teams and customers in a timely manner.
• Participates in training opportunities to develop material and customer service knowledge.
• Assists in managing a queue of customer requests, coordinating with the outside sales team or manager as needed.
• Utilizes client-specific web portals for data access and entry as directed.
• Supports the accuracy of material pricing and financials in line with customer agreements.
• Responds to routine customer inquiries and provides prompt updates.
• Assists with filing material claims for warranty support.
• Prepares and compiles material documentation for customer sharing.
• Gains exposure to material takeoff basics, including material and quantity requirements.
• Attends client or vendor meetings occasionally, as directed.
• Enters orders or quotes as needed, following set processes and standards.
• Maintains professional relationships that reflect the company's mission, vision, and values.

Skills/Qualifications:

Education:

• High school diploma or equivalent.
• Associate's degree preferred but not required.

Experience:

• Experience supporting team projects in a collaborative environment.
• Service, distribution, or retail organization roles experience.

Core Competencies:

• Effective communication skills, both written and verbal.
• Organized, detail-oriented, and capable of handling multiple tasks with basic prioritization.
• Willingness to learn and support problem-solving efforts.
• Commitment to delivering a positive customer experience.
• Comfortable with technology and data entry.

Other Requirements:

• Familiarity with Microsoft Office suite, especially Excel.
• Basic data entry skills.
• Exposure to CRM systems and other project tools is beneficial but not essential.