Job Details

Position Title: Account Servicing Specialist I Level: 23

Rev.: 04/2017

Orig. Review Date: 06/2004

Status: Non-Exempt Reports to: Accounts Receivable Manager Job Code: 41935 Area: Accounts Receivable

I) Position Summary

This position is responsible for processing of high volume of payments to customer accounts, daily remote deposit of payments received, coordination of various department record storage, reconciliation and distribution of various cash reports, and related functions of a routine nature.

II) Major Areas of Accountability (Enter up to 8 areas)

• Responsible for accurate and timely processing of payments received through lockbox, W/T, ACH and checks received in house to customer accounts. Research any differences between amounts due and amounts paid using system support and the portfolio group as resources.
• Set up and application of ACH payments per company guidelines.
• Request refunds on overpaid contracts.
• Printing of check by phone payments requested by the portfolio group.
• Deposit payments received via remote deposit system.
• Respond to various A/R requests received through ticketing system. Works closely with the Portfolio & Customer Service Departments to research & resolve any payment issue or questions.
• Assists with various A/R projects related to process improvement and audit requests.
• Responsible for following internal controls, policies and procedures when completing assigned duties.
  
  

• Associate degree in accounting or finance or equivalent work experience.
  
  

• N/A
  
  

• 1-2 years work experience.
• Prior computer experience.
• Data entry skills.
• Demonstrated problem solving ability.
• Ability to interact and communicate effectively with others.
• Ability to work under deadlines.
  
  

• Knowledge of financial services industry.
• Knowledge of spreadsheet applications.
• Previous accounts receivable, accounts payable or account reconciliation experience.