Job Details

Program Manager Level 3

Must live in or near Columbus, Ohio area

Contract Duration: 01/20/2025 – 6/30/2025, possible extension

The selected Program Manager will be responsible for innovating projects from a legacy system.

BASS (Business Application Support System) Legacy Support

- Coordinate with BASS Leadership team to determine the functionality which will be included in 6 – 9 yearly BASS releases

- Responsible for leading effort to specifically determine and document each functional change in each BASS Release

- Develop and publish a weekly status report using a predefined format

- Develop and publish quarterly long-term BASS Release Planning document

- Ensure testing is executed for each story card included in each release; intervene when necessary to move the story card along

- When legislation is presented, coordinate with BASS Team and business units to determine and document impact on Legacy BASS

Soft Skills:

• Strong communication/ leadership skills.
• Strong influence, collaboration and negotiation experience.
• Ability to collaborate with supporting resources across business and/or functional lines.
• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
• Have a strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
• Have excellent organizational skills, proven analytical, planning, problem solving and decision-making skills.
• Must be knowledgeable in the English language/speak clearly and understandably using the English language.
• Exceptional conflict management skills.
• Clarify ambiguous user requirements to create clear and verifiable system requirements.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Extensive knowledge of Microsoft Excel, SharePoint, Visio and Project.
• Self- motivated, results driven, and commitment oriented. Builds strong working relationship with SME's, Development and QA teams.
• Interact with Subject Matter Experts (SME) and conduct Joint Application Development (JAD) sessions to clarify business requirements.
• Assists QA team defining test strategy, acceptance criteria, bug fixing and issue resolution.
• Knowledge of UML diagrams- business model diagram, process flow, flow charts etc. (should be familiar with MS Visio).
• Maintain project plan, issues log, action item log, meeting agenda, meeting minutes and other artifacts as required to do job.
• Collaborate with the development team to create design specification for business requirements. (Capture additional requirements based on design, capture global rules for system consistency).
• Experience in coordinating and supporting User Acceptance Testing (UAT).
• Assist with end-user training and create any training artifacts if needed.

Required Skills:

• 8 years' verifiable and demonstrable experience as a full-time delivery project manager and/or sr. business analyst.
• Four (4) years' verifiable and demonstrable experience working directly with end-users to define requirements and provide technical advice and assistance in a large-scale environment.
• Three (3) years' verifiable and demonstrable experience interviewing non-technical end users to determine and document current business process flows.
• Two (2) years' verifiable and demonstrable experience in Business Process Re-engineering.
• Needs to be able to transfer BA knowledge to staff.
• Ability to multi- task and meet aggressive deadlines.
• Pay detailed attention to the requirement changes.
• Experience working in a team-oriented, collaborative agile environment.
• Experience in TFS (Team Foundation Server)