Job Details

Director of Membership Services & Information Systems

Under the direction of the Executive Director, the Director of Membership Services & Information Systems works collaboratively with senior staff, administrative staff, and members.

The Director of Membership Services & Information Systems is responsible for assisting the Executive Director in driving initiatives to support the organization's mission and strategic goals, including: overseeing the association's membership database (MemberSuite), managing member engagement processes, ensuring the effective use of the association's technology systems, and working on special projects as needed.

This role will support membership growth and retention while optimizing technology solutions to enhance the member experience and improve internal efficiencies.

ESSENTIAL FUNCTIONS:

Membership Management & Engagement

1. Administer and maintain OASBO's membership database (MemberSuite), ensuring data accuracy, security, and efficiency.
2. Develop and implement strategies for membership recruitment, retention, and engagement.
3. Plan and implement the association's annual membership drive.
4. Serve as the primary point of contact for membership inquiries, providing excellent customer service and troubleshooting issues.
5. Manage membership renewals, onboarding processes, and reporting to track trends and engagement.
6. Work closely with the Director of Communications and others to ensure timely and effective member outreach and engagement initiatives.
7. Oversee and maintain OASBO's technology platforms, including MemberSuite, website integrations, event registration systems, and other association management tools.
8. Collaborate with staff and external vendors to ensure technology systems are aligned with organizational needs and goals.
9. Identify and implement process improvements to streamline workflows and enhance user experience for members and staff.
10. Provide training and support to staff and members on using MemberSuite and other relevant technologies.
11. Troubleshoot technical issues, coordinate updates, and ensure seamless integration between platforms.
12. Oversee the association's external IT firm.

Data Management & Reporting

1. Generate and analyze membership and engagement reports to support decision-making and strategy development.
2. Track key performance indicators (KPIs) related to membership growth, retention, and engagement.
3. Ensure compliance with data security policies and best practices.

Strategic Plan/Initiatives

1. Work with members and staff in collaboration to execute the strategic plan and relevant initiatives.
2. Perform other duties as needed or assigned.

QUALIFICATIONS AND REQUIREMENTS:

1. Bachelor's degree in business administration, information technology, or a related field (or equivalent experience).
2. 5+ years of experience in membership management, technology administration, or association operations.
3. Proficiency with association management systems (AMS), preferably MemberSuite.
4. Knowledge of data analytics and reporting tools.
5. Familiarity with customer relationship management (CRM) systems, website content management systems (CMS), and email marketing platforms.
6. Strong technical skills, including database management, reporting, and troubleshooting.
7. Experience managing multiple technology platforms and integrating systems.
8. Strong attention to detail and ability to manage multiple projects while consistently meeting deadlines.
9. Excellent communication and problem-solving skills.
10. Ability to work collaboratively with internal teams and external vendors.
11. Detail-oriented with a strong focus on customer service and user experience.
12. Hybrid work environment with occasional travel for meetings and events.
13. Must be able to lift 25 or more pounds.
14. Must have a valid driver's license and reliable transportation.

APPLICATION INSTRUCTIONS:

To apply, please submit the following to ...@oasbo-ohio.org

1. A cover letter detailing your qualifications and interest in the position.

Application Deadline: April 11, 2025

OASBO is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Seniority level

Director

Employment type

Full-time

Job function

Other

Industries

Non-profit Organizations