Job Details

COMMUNITY EXPERIENCE ASSOCIATE

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

Under general direction, the Community Experience Associate (CEA) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community from the approach to the community, the lobby and amenities, the common areas and apartment homes. CEAs will provide excellent customer service to residents and prospective residents. The CEA is vital in assuring that the vacant apartment homes that are identified as "tour homes" are opened at the beginning of business each day, sparkled and staged as well as shut down at the end of the business each day. The CEA will also perform all administrative functions regarding the application approval process, lease signing and move in orientation. The Community Experience Associate role is essential to the success of the community's resident retention.

REPORTS TO: Community Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

Performance Expectations:

• Maximize Financial Results
• Preserve and Protect the Community to the Owner's Standards
• Anticipate and Proactively Execute with Controlled Urgency
• Deliver Superior Customer Experience

• Prepare the community each day with Thrive Experience and White Glove standard in mind. Assure quality and cleanliness of all areas of the approach to the lobby, the lobby, amenities, common areas, approaches to vacant tour homes and models, opens vacant apartment homes via sparkling and staging as well as shutting down the homes at the end of the business each day
• Receive hand off at the time an application is submitted from Leasing Representative or Leasing Manager regarding the application process application to lease signing, and all other pertinent information to ensure that the lease and all addenda is correct.
• Conduct background checks on applicants including credit checks, criminal background checks, income verification and rental verification.
• The CEA will also perform all administrative functions regarding the application approval process, lease signing, notification of approvals and next steps and execute the move in orientation.
• Understands and complies with Fair Housing Laws and all company rules and regulations.
• Maintains an accurate knowledge of all aspects of the community.
• Maintain resident files in accordance with company policy and regulatory agency policy.
• Assist residents with service requests. Enter service requests into the property software.
• Collects rental payments and all other fees.
• Conducts follow-up with residents when necessary to ensure overall customer satisfaction.
• Assist with move-in/move-out process.
• Manage lease renewal process.
• Responds to all calls, emails, and site visits in a timely manner.
• Performs other duties as assigned.

• Work requires a strong sense of responsibility, ownership and accountability
• Work requires strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community management
• Work requires the ability to work independently and in a team environment
• Work requires strong customer service skills
• Work requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills
• Work requires the ability to adhere and ensure all safety policies and procedures are followed by all
• Work requires excellent interpersonal skills including strong verbal and written communication skills
• Work requires a positive, get the job done attitude
• Work requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary
• Work requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations
• Work requires the ability to troubleshoot problems and devise creative solutions.
• Work requires the knowledge or the ability to learn community management software in a timely manner
• Performs other related duties as required and assigned.

• High school degree or equivalent required
• bachelor's degree in Community Management, Real Estate, Business Administration or a related field preferred.
• At least two (2) to four (4) years of related community management experience preferred.
• Experience with community management software systems and Microsoft Office® is preferred.

• Full time, on-site work, bi-weekly pay schedule
• Benefits including health, dental and vision insurances, 401K with match, generous PTO, commissions, apartment discounts, and free gym membership.