Job Details

Description

RESPONSIBILITIES

Primary responsibilities include assisting customers with library services, reference, and public access technology.

• As a member of the Adult Services team answers reference questions and readers' advisory.

• Applies customer service skills to enhance the level of user satisfaction.

• Assists users on public access computers with learning basic technology skills; can provide users with basic overview of Innovation Lab technology.

o SPECIFIC SCOPE: One-on-one technology assistance with patrons including mobile devices such as iPhones, iPads and Android devices

• Plans and implements training programs to meet technology learning needs of users.

o SPECIFIC SCOPE: Teach at least one computer basics class by the end of the internship.

• Follows documented procedures for booking rooms, checking out equipment and other procedures.

Requirements

REQUIREMENTS

• Must be a student who is at a minimum midway through a Bachelor's degree program.
• An interest in library science, public service and/or non-profit careers.
• Ability to interact with the public in a consistent, friendly and professional manner.
• Experience working with public access technology is a plus.
• Working knowledge of public access technology including common devices, peripheral equipment, and related software (e.g. MS Office).
• Interest and ability to instruct users on a variety of skill level both in group and one-to-one settings.
• Must have excellent communication skills.
• Positive attitude, a willingness to accept change, and commitment to quality customer service.
• A desire support innovation and creativity, an openness to learning and new ideas.

• Technology: Demonstrates general understanding of basic computer skills coupled with an understanding and knowledge of library provided equipment and software. The ability to identify, diagnose, and correct common technology problems.
• Teamwork: The ability to work collaboratively with others to achieve department goals.
• Inclusionl: Commitment to interact appropriately, fairly, and equitably with all; the ability to demonstrate and foster respect for all individuals and points of view.
• Ethics: Commitment to the Ohio Ethics Law and the basic ethics and values of library service.
• Intellectual Freedom: The understanding and support of the library's role in providing free and equal access to ideas, information, resources, and services, from all points of view, without restriction, to every individual.

• While performing duties of job, employee typically handles office equipment, objects or controls and frequently communicates with others. Work requires light physical exertion, including bending, kneeling, stooping and standing; some lifting and moving of objects/book carts (up to 10 lbs.).
• The majority of the work is performed in an office setting. The worker is required to have close visual acuity to perform an activity such as: viewing a computer terminal; extensive reading.