Job Details

WE'RE CHANGING ENTERTAINMENT.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Generate incremental revenue within top player segment by identifying and attracting new premium players to property.
• Create fun and excitement through specialized, personalized and preferential services.
• Increase property profitability by targeting high margin accounts to reactivate, develop and maintain.
• Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts.
• Cultivate leads received through in-house channels and through networking through established customer base.
• Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service.
• Receives and addresses all incoming phone calls for fellow Player Development personnel in their absence as needed.
• Must be able to accurately prioritize, organize and complete tasks.
• Perform any reasonable, temporarily assigned job duties outside the position's job description, where in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Adheres to all company, state, and regulatory policies and procedures
• Comply with all reasonable requests made by management and with state, company, department policies and regulations.

BRING US YOUR BEST.

• Must have an outgoing, energetic and enthusiastic attitude, enjoy hosting others, comfortable initiating conversations and creating a fun environment with our guests
• Bachelor's degree (B.A./B/S.) from an accredited four-year college or university or commensurate combination of experience and education is required.
• Must be proficient in computer programs; prior experience with salesforce.com and/casino marketing programs is preferred.
• Ability to successfully communicate with internal and/or external guests.
• Must qualify for licensing by Ohio Gaming Commission
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer