Job Details

As the Restoration Branch Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.
Reports To: General Manager

What does a Mitigation Manager with SERVPRO do?

• Lead a team of hardworking individuals serving others within your community
• Make a difference for others that have had a disaster strike their property.
• Take pride when your team completes mitigation projects on budget with an exceptional customer experience.
• Be empathetic and show a sense of urgency while communicating through modern technology.

• Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues.
• Effective written and oral communication
• 3+ years of management experience in the Fire and Water Restoration industry
• Excellent leadership and communication skills
• Knowledgeable in estimating, job costing, and quality control
• Working knowledge of Google Workplace
• Experience working with property owners
• Business Development
• Ensure clear two-way communication with the owner, team members, property owners, and clients
• Ensure an accurate scope of work for projects.
• Negotiate customer and client approval of project scope and estimate
• Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses, including equipment, vehicles, and other material assets

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

• Valid driver's license
• At least three years of management and supervisory experience
• At least three years of industry experience
• IICRC certification
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, and work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to complete a background check subject to applicable law

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Paid training
• Great culture and team dynamic
• Bonus opportunities based on performance

Compensation: $60,000.00 - $70,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Service to the Community

Being Part of a Team

Stability & Growth