Job Details

Order Fulfillment Specialist


Overview

As a member of the Order Fulfillment Specialist is the customer advocate from purchase order receipt to delivery. This role will provide best-in-class customer service to their assigned customer accounts. They will work collaboratively with internal team members to review and release all sales orders, proactively communicate with external buyers to maintain high service levels for Marzetti's product lines, and quickly resolve any distribution related issues as they arise. The incumbent should possess strong communication skills and be able to multi-task, while focusing on productivity, driving cost and service improvements in partnership with Supply Chain and Commercial team partners.

• Manage customer orders in a timely and accurate manner from purchase order receipt to delivery:
  • Review pricing, ship point, order minimum, inventory, and lead time for all orders.
  • Work with logistics on planning, on time delivery monitoring, and exception management.
  • Support promotions, seasonal and new item launch management.
• Communicate service interruptions and product availability proactively to internal and external customers, fostering strong relationships.
• Collaborate with Logistics partners (Transportation and Warehouse) to quickly resolve potential customer facing issues, including OS&D, returns, appointment issues, expedited orders, etc.
• Act as a customer advocate and team player with all internal and external customers, responding to very high email volume in a timely manner.
• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges.
• Provide process change input and maintain updated procedures and training materials.

• Relevant Bachelor's Degree (or 2+ years relevant experience) preferred
• Intermediate level Microsoft Office skills required
• Excel Analytical Experience preferred
• SAP experience preferred
• Excellent communication skills both written and verbal
• Strong time management, organization, and prioritization skills when faced with multiple tasks at once
• Knowledge of CPG customer service principles and practices
• Excellent customer service skills with the ability to be flexible, responsible, and positive