Job Details

Residential Services Director

Position Summary

The Residential Services Director is responsible for directing and managing the coordination and service delivery of programs that service individuals/consumers in a variety of settings including group home/residential settings, host home settings and Day Programs. The RSD is responsible for oversight and directions of employees, including direct support professionals and DSP Home Coordinators. The RSD promotes and supports the Company's mission to enable individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion.

Essential Duties and Responsibilities

• Develops, plans, implements, supervises, and monitors the services of staff and programs for client-care/individuals-served with intent to comply with regulations and establish best practices.
• Manages all aspects of client/individuals served care, case management, compliance, regulations, admissions, financial reviews, reporting, and metrics. Assists in situations to prevent escalation.
• Interviews, hires, directs, trains, and evaluates performance of direct support professionals; determines appropriate staffing level and assigns coverage; minimizes overtime and works shifts as needed; applies policies and procedures to retain employees.
• Reviews time sheets and corrects payroll.
• Builds and cultivates relationships with clients/ individuals-served, employees, and internal and external stakeholders.
• Responsible for ensuring the clients/individuals-served are free from any form of abuse or neglect and for reporting any suspicious and inappropriate behavior or any signs of misappropriation, exploitation, or financial impropriety.
• Provides oversight of clients' individuals-served finances, including reconciliation of deposits and debits, ensures timely and accurate submission of billing.
• Participates in surveys and/or audits that occur within the assigned area; responds and acts with urgency upon receipt of any deficiencies and assists with the development of all plans of corrections for license or accreditation deficiencies as stated by state or county regulatory agencies.
• Other duties as assigned.

Qualifications

• Either a BA/BS in Business, Health Care Administration or related discipline or High school diploma/GED with equivalent work experience of 3 years, AND/OR 3 year's management in multi-site environment.
• Prefer exposure to developmental disabilities environment.
• Valid driver's license and approved/valid motor vehicle driving record.

Knowledge and Skills

• Requires extensive mental activities including the ability to: use educated and intuitive judgment, advise, counsel, influence, debate, negotiate, organize, plan, synthesize, and work in a demanding environment.
• Requires exceptional coaching and mentoring skills to improve employee development.
• Must be proficient in Microsoft Office including Word and Excel. Skills required: PC, calculator, copier, fax machine, scanner.
• Strong organizational and planning skills, communication, and interpersonal skills.
• Possess strong analytical skills for interpretation and action to improve quality of services.
• Experience in program development, quality management and in building and encouraging a cooperative team-oriented environment.

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Duties of this job are performing the following:

• Sitting is 60% of work time.
• Standing and walking is 20% of work time.
• Bending, pushing, pulling, stooping, reaching, and kneeling is 20% of work time.
• Grasping and finger/hand manipulation is 50% of work time.
• Ability to lift to 50 pounds.
• Ability to operate computer, facsimile, copier, shredder, and calculator.

Travel

• Includes travel to various locations within the assigned region. May include occasional travel outside the region based on business need.