Job Details

Job SummaryThe Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.Essential Duties and ResponsibilitiesGreet members, prospective members and guests by providing exceptional customer serviceHandle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions.Check ID and Member barcodes into the systemNew member sign-upTake prospective members on a tour of the clubFacilitate needed updates to member's accountsRespond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as neededAssist in maintaining the neatness and cleanliness of the clubAssist in monitoring for safety of persons and cleanliness in the clubThoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.Stock locker rooms with proper supplies/paper products.Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.Follow "Lost and Found Policy" and turn in lost member property to the Club Manager immediately.Qualifications/RequirementsCustomer service background preferredBasic computer proficiencyA passion for fitness and healthUpbeat and positive attitude at all timesPunctuality and reliability is a mustExceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectationsStrong listener with the ability to empathize and problem solveDemonstrate diplomacy in all interactions while using appropriate behavior and languageHigh School diploma/GED equivalent preferredMust be 18 years of age or olderPhysical DemandsContinual standing and walking during shiftContinual talking in person with members and answering incoming membership callsMust be able to occasionally lift up to 50 lbsWill dilute and clean with chemicals during shiftClean and sanitize equipment and often used surfaces in the clubMonitor club and assist members throughout entirety of shiftWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.JOIN THE CLUBEnhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOUEmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.