Job Details

Apply now Job no: 541276
Work type: Staff
Location: Northridge
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)
Position Description

Major Duties

• Under general supervision, The Ticket Office Lead will assist the Ticket Office Supervisor in all phases of ticket office operations.
• Oversees pooled ticket office staff in day-to-day operations including scheduling staff and overseeing clocking in and out.
• Oversees select CSUN performances on the night of the show.
• Leads the processing of tele-sales orders, often in collaboration with external vendors.

Minimum Qualifications

• Equivalent to three years of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or a job-related field may be substituted for up to two years of the required experience on a year-for-year basis.
• Experience in administrative work providing audience or patron services, providing performing arts support functions, or in a theatre-related setting preferred.
• Ticket Office experience and Current Red Cross certification in CPR and First Aid are preferred.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards, and protocol; working knowledge of Microsoft Office applications (i.e., Word and Excel); thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures.
• Ability to demonstrate excellent customer service and public relations skills; exhibit exceptional dependability, flexibility, and patience; and provide excellent verbal and written communication.
• Ability to work under pressure, adhere to deadlines, and establish and maintain effective working relationships with various stakeholders.
• Ability to coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; and maintain confidentiality.
• Supervise the work of others and perform standard business math.

General Information

• Applications are currently being accepted to establish a Ticket Office Lead POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2025.
• This position is sensitive as designated by the CSU.
• A background check must be completed satisfactorily.
• This position requires compliance with CSU Executive Order 1083.

CSUN is an Equal Opportunity Employer and prohibits discrimination on various grounds. Reasonable accommodations will be provided for applicants with disabilities.

Advertised: Jul 26 2024 Pacific Daylight Time