Job Details

About Us

Did you know 8 in 10 American youth don't attend church but 9 in 10 attend public school? LifeWise Academy (lifewise.org) exists to reach the unchurched students in America's public schools with the Gospel.

LifeWise Academy is a released time religious instruction program that allows kids to leave public school DURING the school day to receive Bible/gospel education. Released time is legal provided the programs are off school property, privately funded and parent permitted.

Very few people know this is possible. In fact, most members of our organization hadn't heard of this concept until just a few years ago. But in reality, released time has been around for over 100 years and has been upheld by the supreme court as constitutional. Many states even have laws allowing high school students to receive school credit for released time classes!

We believe released time is the greatest missed opportunity of the church in America to reach the next generation. But we want to change that and we need your help!

About You

You love Jesus. You love kids. You love T's crossed and I's dotted.

As the Support Specialist, you are attentive, analytical, helpful and efficient. You possess successful administrative and organizational skills and you have strong written and oral communications skills.

As a results-driven and self-motivated individual, you are able to juggle multiple high-priority tasks at once. Your colleagues know you can easily dive into the details to crank out tasks and small projects yourself.

At the end of the day, you do what it takes to get things done. Most importantly, you know this isn't just a job. It's a chance to do something meaningful. A chance to serve others. And a chance to make a life-changing impact on students with the Gospel.

About the Job

We are looking for a gospel-centered, results-driven and detail-oriented Support Specialist to join our team. This full time position will operate out of our headquarters in Hilliard, Ohio or remotely and will focus on bringing outstanding customer service and support to our partners, employees and volunteers.

Responsibilities

• Respond to incoming Support Tickets by providing clear, accurate and professional assistance
• Triage Support Tickets by identifying priority levels and escalating issues to appropriate team members when necessary
• Answer phone calls and live chats
• Manage general inquiry emails
• Assist with ongoing CRM data maintenance (Salesforce)
• Maintain process documentation and collaborate with team members
• Complete a wide variety of administrative tasks and projects
• Assist with in-person and virtual events

Qualifications

• A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith
• Ability to work with and effectively communicate with users of all levels of knowledge and skill
• Exceptional customer service
• Advanced ability to anticipate, diagnose, and problem solve
• Bachelor's degree (preferred)
• Proficient computer skills, including Google Workspace
• Strong verbal and written communication skills
• Comfortable with routinely shifting demands
• High degree of attention to detail

Salary and Benefits

• From $45,000 per year
• Medical, dental, and vision coverage for qualified employees
• Retirement plan, including employer match
• Generous PTO for qualified employees

Every member is asked to complete a background check once every 3 years.