Job Details

Join our team at the Eldon and Elise Ward Family YMCA as our Membership Director, where you'll lead with purpose and help create a welcoming, inclusive environment for all. In this key leadership role, you'll oversee membership operations, manage a dynamic team, and ensure staff are trained to meet our high standards for customer service and relationship-building. You'll model best practices at the Welcome Desk, support innovative member engagement strategies, and promote the Y's mission throughout the community. Working closely with the Executive Director, you'll also assist with daily operations, volunteer coordination, and branch communications. The ideal candidate has strong interpersonal skills, a passion for community engagement, and a proven ability to lead diverse teams. This is a great opportunity for someone excited to make a meaningful impact and grow with a mission-driven organization.

• Thinks, acts, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
• Assists the Executive Director in directing the volunteer activities (policy and program) of the branch.
• Represents and promotes the YMCA in the local community.
• Develops, maintains, and models collaborative and positive working relationships with community agencies, other organizations, and businesses in the service delivery area.
• Oversees the hiring, training, and supervision of membership staff and volunteers.
• Maintains a leadership presence at the Welcome desk to effectively role model best practices and coach staff.
• Develops, manages, and monitors the branch membership budget to meet or exceed targets.
• Develops and directs high-quality relationship-based member engagement strategies, modeling relationship-building skills in all interactions.
• Fosters a climate of innovation to develop member-focused programs supporting the Y mission, goals, and strategies.
• Directs branch marketing and communication efforts to effectively communicate benefits to the community.
• Serves as a member of Y management and supports overall YMCA objectives.
• Leads continuous improvement efforts based on established benchmarks.
• Collaborates with the branch executive director and management team for safe and responsible operations, including facility supervision and program coverage.
• Works with the Branch Executive Director on daily operations, special projects, and the annual campaign, monitoring programs to ensure quality and relevance.
• May assume acting Executive Director responsibilities when asked.
• Performs assigned duties (building coverage, special events, etc.).
• Ensures staff adhere to policies related to abuse risk, responds to violations, and follows mandated reporting requirements.
• Communicates the organization's commitment to youth protection.
• Works effectively with diverse groups and viewpoints from all social and economic segments.

SUPERVISORY RESPONSIBILITIES:

Supervises 2-25 employees in the membership department, including interviewing, training, performance appraisal, and addressing employee concerns.

QUALIFICATIONS:

• Bachelor's Degree or equivalent in human services, social services, business, or related field, plus five years of YMCA professional experience, or equivalent combination of education and experience.
• Strong belief in the Y's mission of nurturing potential and supporting healthy living.
• Experience in managing membership sales, retention, budget development, and community programs.
• Experience in volunteer management and development.
• Ability to relate effectively to diverse social and economic groups.
• Proven ability to develop authentic relationships and foster collaboration.
• YMCA Multi-Team or Branch Leader certification within 12 months.
• CPR, First Aid, AED, and O2 certifications within 90 days.
• Completion of safety training and paperwork prior to first day of work.