Job Details

💼 Service Desk Agent – Full-Time Opportunity

📍 Location: Columbus, Ohio, United States(Hybrid)

🕒 Schedule: Full-Time (Hybrid)

💰 Pay: $21/hour

💸 Overtime Pay: ~$30/hour

Are you passionate about providing exceptional customer service? 🌟 We're seeking a Service Desk Agent with 6 months to 2 years of experience (internships count! 🙌) to join the team of a leading investment banking firm 💼💹

✅ Ideal Candidate:

✔️ Recent grad with a Bachelor's degree 🎓

✔️ Experience or internship in a related field 💻

✔️ Strong communication, problem-solving, and organizational skills 🧠🗂️🗣️

✔️ Preference for candidates with at least one of the following:

• 🎓 College Degree

• ☎️ Previous contact center experience

🛠️ What You'll Do:

• Investigate, diagnose, resolve and recover hardware/software issues 🖥️🛠️

• Install, modify, run diagnostic programs, and repair computer hardware/peripherals and software 🧰💾

• Handle incoming phone calls regarding customer service inquiries 📞

• Respond with accuracy and efficiency while meeting performance metrics 📊

• Troubleshoot and resolve concerns while ensuring a positive experience 🙋‍♂️✅

• Maintain accurate records of customer interactions and transactions 📝

🌟 Why Join Us?

Gain valuable experience with a top-tier financial institution 💼🏦

Work in a fast-paced, team-oriented environment that supports career growth 🚀🤝

Enjoy the flexibility of a hybrid schedule 🏠🏢

✨ Overtime opportunities available with competitive pay