Job Details

The General Manager is primarily responsible for overall account management over their assigned unit. This includes business development, people leadership, financial goals and performance, ensuring all production and service is executed in accordance with company standards, and that customer needs are met, if not exceeded, on a consistent basis.

· Lead the successful execution of food preparation and client service for assigned locations. Anticipate client needs, uphold quality expectations, and embrace service standards.

· Be a catalyst for continuous improvement. Review team performance, identify opportunities and implement change. Standardize operating procedures and maintain site-level accountability.

· Step in as a working manager, leading by example. Plan, organize, direct, coordinate, and delegate responsibility to ensure goals and objectives are met on a daily basis.

· Maintain culinary quality control at all times. Create and maintain Standard Operating Procedures (SOPs). Ensure food is properly prepared, packaged and served in a way that is appealing while upholding the integrity of the recipes.

· Adhering to food safety procedures in accordance with health code standards.

· Actively engage in the selection, training, development, and leadership of the team. Regularly coach, direct and evaluate talent. Provide recognition to team members excelling in their work. Provide open, honest and timely coaching as needed. Identify knowledge gaps and partner with appropriate parties to implement training and performance plans.

· Optimize the workforce. Ensure each shift is properly staffed and responsibilities are completed. Oversee timelines for set up, production and breakdown. Assign team members in such a way that will maximize their strengths, enhance team performance, and achieve results. Monitor overtime and meet identified labor targets.

· Implement and maintain effective communication to ensure clear and timely flow of information to and from team members. This will include, but is not limited to: drafting messages, creating memos, holding conversations, conducting training, pre-shift meetings, etc.

· Inspire preferred status through exceptional client experiences. Earn respect and build rapport with clients. Identify and exploit opportunities within assigned accounts.

· Achieve financial objectives. Create, monitor and review progress for each account. Design, develop and execute changes that perpetuate the achievement of both short and long term objectives. Fostering sales growth at the unit.

· Participate with senior management on new bids and sales presentations. Provide referrals, program ideas and new concepts for consideration.

· Participate in new account openings when applicable.

· Average number of reports: 5-12

· Job titles of reports: Chef, Cook, Cashier, Food Service Worker, Utility

· Participates in the interview, selection and assessment of talent

· Sets performance expectations, work hours and manages delegation of responsibility.

· Makes hiring, firing, and promotional decisions.

· Provides coaching, training, and development opportunities.

· Resolves employee concerns, escalated issues, and grievances.

· Bachelors Degree in culinary or hospitality. Equivalent work experience in the industry acceptable.

· Five or more years culinary experience required, large kitchen strongly preferred.

· Prior management experience strongly preferred.

· ServSafe Manager and Allergen certification preferred. If the individual does not hold these, must be willing to obtain them through our ServSafe training program.

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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