Job Details

This position is accountable for developing and executing strategies to maximize Membership engagement, loyalty, and lifetime value with the ultimate goal of meeting established renewal count and revenue targets while creating members for life. This role is responsible for delivering a measurable impact to retention results and lowering overall membership attrition. The Director will lead teams both directly and indirectly; primary areas of responsibility include: owning the onboarding and lifecycle marketing of ACAs geographically diverse membership base; partnering cross-functionally across all AAA product lines, data science, digital technology/ CRM and customer service teams to improve the member journey from day one and drive long-term engagements; analyzing renewal performance; and being accountable for developing and refining customer segmentation strategies within a test, measure, and scale environment. What We Offer:The starting base compensation for this position is: $115,...Director, Retention, Membership, Strategy, Marketing, Technology, Insurance, Business Services