Job Details

The Tools Engineer will work on maintenance and continuous improvement of Identity and ITSM applications, processes, and automation. They will work with the Tools support team, whether on premise or remote, and other IT partners to ensure the Identity, ITSM, and Tools processes are efficient, reduce risk within the organization, and enable associates to work effectively. The impact you can have. Collaborate with the engineering team on maintenance and everyday functionality of Identity and Access Management, ITSM, Monitoring Tools, and Critical Event Management. Provide front-line advanced technical support for identification, prioritization, and resolution of all responsible applications/processes and manage related ticket queues. Creates and maintains relationships with cross functional partners. Maintain self-service forms in the Service Catalog as needed by working with IT and business partners to gather requirements, make recommendations, and implement changes. Manage user profile...Engineer, Technical Support, IT, Retail, Technology, Management