Job Details

Description

First Merchants Bank is seeking a CSR Program Coordinator to join the team! This position will support the coordination and execution of internal programs, community initiatives, and CRA-related activities.

Essential Duties and Responsibilities:

• CRA Program Support
  
  • Assist in identifying and tracking qualifying community development loans, volunteerism, and contributions for CRA eligibility.
  • Support the administration of Federal Home Loan Bank grant programs.
  • Coordinate CRA and Fair Lending meetings, including scheduling, minute-taking, and progress tracking.
  • Help maintain the CRA performance context documentation, capturing the company's community engagement efforts.
  • Track progress toward meeting the company's goals under its Community Benefits Agreement (CBA).
  
  
• Program Coordination & Task Management
  • Maintain project trackers and timelines for initiatives such as volunteer campaigns, wellness programs, and community partnerships.
  • Schedule meetings, take notes, and follow up on action items.
  • Ensure deliverables remain on track and stakeholders are aligned.
  
  
• Internal Communications & Promotions
  • Draft and distribute newsletters, email announcements, Teams posts, and flyers for CSR and financial wellness events.
  • Collaborate with marketing and HR to ensure visibility and engagement across the organization.
  
  
• Community Partner & Vendor Coordination
  • Coordinate logistics for donation pickups, volunteer events, and partner meetings.
  • Communicate with nonprofit partners to gather bios, logos, and other materials.
  • Track follow-ups and ensure partner needs are documented and addressed.
  
  
• Platform Administration Support
  • Help set up new volunteer events, manage nonprofit partner profiles, and update user permissions.
  • Monitor for platform issues and escalate as needed.
  • Ensure data accuracy and system functionality.
  
  
• Reporting & Operational Support
  • Pull reports from platforms like CyberGrants, Enrich, or AwardCo.
  • Clean and organize volunteer hour logs, contribution data, and participation metrics.
  • Assist in building PowerPoint presentations and summaries for reporting cycles.
  • Support the preparation and maintenance of community lending production reports.
  • Provide general administrative and analytical support to related departments as needed.
  • Assist in compiling data and insights that inform program performance and strategic planning.
  
  
  
  

To be successful in this position, we require the following:

• Bachelor's degree OR associate degree/ two years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience)
• Three years of banking experience
• Strong organizational and time-management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn and adapt to new software tools quickly
• Excellent written and verbal communication skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Team player with a proactive attitude

The following would be a plus:

• Bachelor's degree in business, Communications, or a related field
• Internship or volunteer experience in project coordination or administrative support
• Familiarity with project management or CSR platforms (e.g., CyberGrants, Enrich)
• Interest in or exposure to CRA, community development, or financial inclusion initiatives

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Upcoming Location Change: In 2026 our Detroit Headquarters at 32991 Hamilton Court Farmington Hills, MI 48334 will be moving to Royal Oak at 400 W 4th Street, Royal Oak, MI.