Job Details

Clinical Assistant- COPC Sports, Spine & Joint

The Clinical Assistant provides both administrative and clinical support to ensure efficient primary care delivery while fostering a smooth, compassionate, and patient-focused experience.

Full Time/Benefits Eligible

Monday-Friday 8am-5pm

Westerville, OH

Essential Functions And Responsibilities:

• Work closely with the clinical care team to deliver the best care for our patients.
• Foster a climate allowing for direct communication between the care team, patient/caregiver and appropriate care providers to optimize outcomes.
• Collaborate with other care team members to address gaps in care (chart prep).
• Promote and facilitate improved clinical outcomes and patient satisfaction, as well as efficient use of resources.
• Act as a patient advocate to ensure highest quality of care for our patients.
• Interview patients regarding medical concerns and obtain medical history.
• Measure and record vital signs, such as pulse rate, temperature, blood pressure, height and weight in patients' EHR.
• Responsible for preparing injections.
• Assist in performing routine medical procedures as requested. Including casting, taping, and splinting.
• Assisting with Home Exercise Programs.
• Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed.
• Communicate test results to patients as directed.
• Assist in patient education with related educational tools, periodicals, flyers, and handouts.
• Assist with applicable forms and patient paperwork (not limited to processing of referrals, prior authorizations or pre-certifications, etc.).
• Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.
• Attend meetings and participate in classroom activities as needed.
• All other duties as assigned.

Qualifications:

Education, Licensures & Certifications:

• Required: High school diploma or GED
• Preferred: Athletic Trainer, State Tested Nursing Assistant (STNA), Emergency Medical Technician (EMT), Phlebotomist, Medical Assistant, LPN, or equivalent clinical background/training. Previous experience as a Patient Service Representative also considered.
• Preferred: Prior experience in Pain Management

Knowledge, Skills & Abilities:

• Ability to maintain confidentiality at all times
• Ability to react calmly and effectively in emergency situations
• Ability to interpret and apply guidelines and procedures
• Ability to communicate clearly and document efficiently in an electronic health record
• Ability to efficiently work within an electronic health record
• Self-disciplined, energetic, passionate, and innovative
• Knowledge and understanding of medical practices
• Knowledge of patient care and examination procedures
• Knowledge of medical terminology
• Knowledge of examination, diagnostic, and treatment room procedures
• Knowledge of common safety hazards and precautions to establish a safe work environment
• Skill in assisting in a variety of treatments and medications, as directed
• Skill in taking vital signs
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
• Customer service skills; social perceptiveness and service oriented

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.