Job Details

Change Management Leader

This role will oversee a team of change and communications professionals, driving effective change initiatives, clear and consistent messaging to support organizational goals, standardized operational procedures, enhance employee engagement, and ensure seamless adoption of new processes, systems, and strategies in the mortgage industry. The ideal candidate will have a strong background in change management, exceptional communication skills, expertise in procedure management, and deep knowledge of the mortgage banking sector.

Duties and Responsibilities

Change Management Leadership:

• Develop and implement comprehensive change management strategies to support mortgage-related initiatives, including process improvements, technology implementations, and regulatory changes.
• Lead the adoption of new systems, workflows, and policies by applying change management methodologies.
• Assess change impacts, identify risks, and create mitigation plans to ensure smooth transitions for stakeholders across the mortgage banking division.
• Collaborate with senior leadership to align change initiatives with Huntington Bank's strategic objectives.

Procedures Management:

• Oversee the development, documentation, and maintenance of standardized operational procedures for mortgage banking processes.
• Collaborate with mortgage operations and compliance teams to validate procedures and integrate them into training and change initiatives.

Team Management:

• Manage, mentor, and develop a team of change, communications, and procedure professionals, fostering a culture of collaboration, innovation, and accountability.
• Set clear performance goals, provide regular feedback, and support professional development for team members.
• Ensure the team delivers high-quality change management and communication deliverables on time and within budget.

Communication Strategy and Execution:

• Design and execute internal and external communication plans to support mortgage-related projects.
• Craft targeted messaging for diverse audiences to support change initiatives and maintain trust.
• Oversee the creation of communication materials tailored to the mortgage industry.

Stakeholder Engagement:

• Build strong relationships with key stakeholders to understand needs and align change, communication, and procedure efforts.
• Act as a trusted advisor to leadership, providing insights on change impacts, communication strategies, and procedural improvements.
• Facilitate workshops, town halls, and training sessions to promote understanding and buy-in for change initiatives.

Measurement and Reporting:

• Establish metrics to evaluate the effectiveness of change management and communication initiatives.
• Provide regular updates to leadership on progress, challenges, and successes of change and communication efforts.

Ensure all change, communication, and procedure activities comply with mortgage industry regulations.

Performs other duties as assigned.

Basic Qualifications

• Bachelor's Degree
• 5+ years of experience in change management and communications, with at least 3 years in a leadership or supervisory role.

Preferred Qualifications

• Knowledge of Huntington Bank's mortgage products, processes, and systems.

Yes = not eligible for overtime pay

Workplace Type: Office

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written, and fully executed Master Service Agreement and Statement of Work for consideration.