Job Details

You'll be a hands-on leader guiding a team of expert consultants who work 1:1 with clients to implement sophisticated customer engagement engines, personalization strategies, and real-time decisioning solutions. Your role will blend coaching, commercial acumen, and solution excellence to drive both team performance and measurable business impact for our clients. You will also need to be a passionate change agent, working across the business to build our relationships and pipeline with internal Sales Teams, Partners and Customers. - - What You'll Do at Pega: - - - - Team Leadership & Development (40%) - - Lead, coach, and develop a team of Specialist S - Cs focused on Customer Decision Hub implementations and customer engagement optimization. Foster a culture of commercial excellence, solution innovation, best practice implementation and continuous learning around real-time decisioning best practices. Support career growth through mentoring on both technical CDH capabilities and strateg...Solutions, Manager, Customer Engagement, Specialist, Leadership, Team Leader, Technology