Job Details

ESSENTIAL DUTIES & RESPONSIBILITIES:
* Accountable for and safeguards cage/club assets.
* Controls unissued outlet banks and issues outlet banks to bank custodians.
* Completes required cage/club forms, paperwork and reports as needed or required.
* Receives in outlet banks and receipt bags from custodians and verifies cash proceeds.
* Exchanges currency, chips and miscellaneous cash items with both the casino cage and other casino departments or currency.
* Receives in slot and table drops from the count team and verifies entire drop for accuracy.
* Compiles required data for ticket redemption kiosks.
* Monitors all ticket redemption kiosks.
* Reconciles ticket redemption kiosk tickets, cash and coin.
* Replenishes cash and coin in ticket redemption kiosks.
* Completes full settlements on ticket redemption kiosks on a weekly and end of month basis.
* Handle fills and credits transactions with other casino departments.
* Enroll new players after confirming guest does not have a current account.
* Check identification before all transactions including but not limited to opening a new account, changing a pin number, disclosing any information about the account to the guest.
* Safeguard the confidential nature of all departmental and company records.
* Greet guests by name after guest offers players club card and/or identification when approaching the club.
* Understand and communicate club rules, promotion rules, promotion details and on property issues to guests.
* Assist in executing promotions, special events, kiosk events, slot tournaments as needed. Handle club promotional give-a-ways.
* Responsible for counting & balancing cash drawer & making nightly deposit.
* Sells event & lottery tickets.
* Assist in greeting busses.
* All other duties as assigned.
EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:
* To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
* The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred:
* Minimum of six months casino cage or banking experience.
* Excellent communication skills both written and oral.
* Ability to write routine correspondence and to speak effectively to the public, employees and customers.
* Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees.
* Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
* Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
* Ability to define problems, collect data, establish facts and draw valid conclusions.
* Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
* Excellent customer service and building positive team spirit. Previous customer service experience preferred.
* Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms.
* The employee may occasionally be required to sit.
* Occasionally climb heights and reach above shoulder level; continuously bend/stoop, squat, balance, kneel, lift and push/pull.
* Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus.
* The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
* Must be able to stand/walk/ sit for extended periods.
* May be exposed to working in a noisy, smoke/secondary smoke environment.
* Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening.
EDUCATIONAL REQUIREMENTS:
* High School Diploma or equivalent.