Job Details

If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role will work a hybrid schedule coming into the Columbus, Ohio office 2 days per week on Mondays & Tuesdays.

Position Overview

This position will report to the Manager, Customer Solutions for the Customer Interaction and Journey Management team. The Data Designer is a key member of a high-performing team responsible for curating customer interaction data across all enterprise touchpoints. This work enables a comprehensive operational view of how customers engage with Nationwide and their preferences for doing business.

Key Responsibilities

• Develop data mappings, source-to-target ETL specifications, and define functional and non-functional data requirements.
• Support journey contextualization and customer profiling to enhance analytics and experience design.
• Create and maintain detailed data documentation, including data dictionaries, process flows, and system specifications.
• Collaborate with business teams across the enterprise to develop journey maps that inform customer experience strategies.
• Interface with a wide range of data channels including web, mobile, email, text, and IVR, across cloud, analytic, and operational platforms.
• Communicate data requirements and technical solutions clearly to development teams and stakeholders.
• Design data solutions that are scalable, performant, and aligned with enterprise architecture standards.

Qualifications

• Experience in data design, ETL development, and data modeling.
• Strong understanding of customer interaction data and journey analytics.
• Proficiency in tools such as SQL, Informatica, Talend, or other ETL platforms.
• Familiarity with cloud data platforms (e.g., Snowflake, Azure, AWS) is preferred.
• Ability to translate business needs into clear technical specifications.
• Excellent communication and collaboration skills.

Preferred Skills

• Knowledge of journey mapping methodologies and customer experience frameworks.
• Experience working in Agile environments.
• Experience with event streaming technologies such as Kafka, Confluent, or Azure Event Hubs.
• Exposure to data visualization tools (e.g., Tableau, Power BI) is a plus.

Why Join Us?

This is a unique opportunity to help shape how customer data is leveraged to drive insights and improve experiences. You'll be part of a collaborative, innovative team that values curiosity, clarity, and customer‑centric thinking.

Job Description

• Evaluates information from multiple sources, provides recommendations, reconciles conflicts, cleans data into a consumable format and classifies the information into logical categories.
• Uses moderate to complex visualization techniques and skills to present findings of data exploration exercises.
• Maps the flow of data and the business processes and/or technical interfaces which would be created or impacted and recommends solutions/adaptations.
• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Documents the source to target mappings for data integration and web services.
• Ensures alignment with data quality and transformation rules and develops infrastructure and/or other tools to communicate mapping to relevant groups.
• Identifies and documents the sources of existing and new data.
• Works with enterprise partners to conduct complex data profiling using standardized tools.
• Key contributor in the creation or reviewing conceptual, logical and physical data models and determines the most appropriate method to represent the data for business consumption/use.
• Performs data modeling across a variety of DBMS platforms and is capable of tuning the model for desired performance characteristics based on those specific technology platforms.
• Proactively consults and provides recommendations and direction on data needs.
• Manages data, performs analyses, interprets results, and provides insights and recommendations to internal clients.
• Creates thematic maps, reports, charts, tables, and other analytic visualizations to support business needs.
• Ensures compliance with the Enterprise Data Governance policy and standards on information risk and data protection guidelines.
• Recommends and executes changes in data analytics; including methodologies, practices, and tools.
• May perform other responsibilities as assigned.

Typical Skills and Experiences

• Education: Undergraduate studies in computer science, management information systems, business, statistics, math, or a related field or comparable experience and education strongly preferred. Graduate studies in business, statistics, math, computer science or a related field are a plus.
• License/Certification/Designation: Certifications are not required but encouraged.
• Experience: Five to eight years of relevant experience with data quality rules, data management organization/standards or practices. Experience in statistical analysis, interpreting results in determining data quality and fitness. Wide experience using data quality results to determine whether existing sources of data are enough for business needs. Experience with recommending alternate data sources and data modeling. Insurance/financial services industry knowledge a plus.
• Knowledge, Abilities and Skills: Data application and practices knowledge. Solid decision making, oral and written communication skills. Ability to influence, negotiate and set priorities needed.
• Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
• Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions

• Overtime Eligibility: Exempt (Not Eligible)
• Working Conditions: Normal office environment.
• ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

• Medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.
• To learn more about the benefits we offer, please visit the company website.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.