Job Details

Claims Account Representative 2

The Ohio Attorney General's Office is currently seeking candidates to fill two Claims Account Representative 2 positions in the Collections Enforcement Section. The successful candidates will collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be in-person requirements for training and operational needs. The positions will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, Boardman.

The duties for these positions include, but are not limited to, the following:

• Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with the general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information).
• Requires payment in full and/or establishes a payment plan for the debtor (which requires use of multiple computations).
• Works with special counsel to collect debts.
• Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information).
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine the status of payments, maintains a daily log sheet for the supervisor).
• Issues praecipes and cites permits.
• May assign and/or reassign cases and/or assessments to special counsel when necessary.
• Negotiates repayment with the debtor, legal, and/or other government representatives.
• Closes accounts which have made restitution.
• Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. Our benefits package includes:

• Medical Coverage
• Free Dental, Vision, and Basic Life Insurance premiums after completion of the eligibility period
• Paid time off, including vacation, personal, sick leave, and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations, and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator, and telephone equipment. Or completion of an associate's core program in business administration, communications, English, or related fields. Or equivalent of Minimum Class Qualifications for employment noted above.

Preferred Qualifications:

• 2 years customer service experience
• Experience working in a high volume call center
• Experience diffusing escalated situations
• Knowledge of Fair Debt Collection practices

Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, verbal communication

Supplemental Information

The Attorney General's Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration. The Attorney General's Office may fill additional, similar positions as a result of this posting. The Ohio Attorney General's Office is an Equal Opportunity Employer. AGO#: 25-12-221

Background Check Info: Selected candidate(s) will be subject to the following background checks: criminal history, driving record, taxes, drug test. In addition, an Internet search may be conducted of publicly available and job-related information through social media (Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.