Job Details

Company Description

Since founded in 1904, Union Savings Bank has been serving the local community by promoting responsible home ownership through prudent lending. We are headquartered in Cincinnati, Ohio, where we began, and currently operate 40 full-service branches and lending offices in Ohio, Indiana, Kentucky, and Pennsylvania. Union Savings Bank is an Equal Opportunity Employer.

Purpose of the role

The Appraisal Coordinator is responsible for managing the appraisal process for residential mortgage loans from order to completion. This role ensures appraisals are ordered promptly, comply with regulatory and investor guidelines, and are delivered on time to support efficient loan processing and underwriting.

Essential Duties and Responsibilities

• Order residential real estate appraisals through approved appraisal management companies (AMCs).
• Track appraisal orders to ensure timely completion and follow up with AMCs and appraisers as needed.
• Review appraisal reports for completeness, accuracy, and compliance with internal policies, regulatory requirements, and investor guidelines.
• Communicate appraisal status updates to loan officers, processors, underwriters, and management.
• Coordinate appraisal revisions or corrections when requested by underwriting.
• Ensure proper documentation and disclosure delivery in compliance with federal and state regulations (e.g., ECOA, TRID).
• Maintain accurate records and update loan origination systems and tracking logs.
• Manage appraisal invoices and assist with reconciliation and payment processing as needed.
• Adhere to Appraiser Independence Requirements (AIR) and company compliance standards.
• Provide excellent internal and external customer service throughout the appraisal process.

Education and Experience

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Prior experience in mortgage lending, appraisal coordination, loan processing, or related field preferred.
• Knowledge of appraisal processes, AMCs, and mortgage loan workflow is a plus.
• Strong organizational skills and attention to detail.
• Ability to manage multiple appraisal orders simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and loan origination systems.

Job competencies

• Time management and prioritization
• Problem-solving and follow-up
• Regulatory and compliance awareness
• Customer service
• Collaboration and teamwork

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time; with or without notice.

Union Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.