Job Details

Overview

Field Training Manager

Department: Training & Development
Reports to: Director of Training & Development
FLSA Status: Exempt
Location: Columbus, Ohio
Travel Requirement: Up to 50%
Brand: Charleys Cheesesteaks

Position Summary

At Charleys, we're passionate about serving up the #1 Cheesesteak in the world - and we know operational excellence begins with well-trained, confident teams. The Field Training Manager plays a key role in equipping both corporate and franchise restaurant teams with the knowledge, tools, and support needed to deliver exceptional guest experiences while upholding brand standards.

This role drives the execution of brand training initiatives, identifies and closes training gaps, and partners with field leadership and franchisees to enhance performance at the restaurant level. The Field Training Manager also works closely with the New Restaurant Opening (NRO) team and cross-functional partners to ensure alignment across onboarding, training content, and operational expectations.

Key Responsibilities

• Plan, deliver, and manage field-based training programs aligned with Charleys' operational procedures, brand standards, and strategic initiatives.
• Develop strong partnerships with field leadership and franchisees, providing coaching, performance support, and operational training.
• Identify training gaps using performance data, field observations, and feedback; collaborate with Training & Development to build and implement solutions.
• Facilitate engaging leadership development sessions (virtual and in-person) for franchise operators, restaurant managers, and above-store leaders.
• Support franchisees in driving operational excellence and maintaining consistency across restaurants.
• Select, certify, and maintain official training locations; manage ongoing recertifications as needed.
• Support successful onboarding and development of new franchisees in partnership with Franchise Operations.
• Partner with New Restaurant Opening teams to ensure high-quality training execution and consistent brand alignment.
• Conduct field visits and regional workshops to assess performance, provide coaching, and ensure adherence to brand standards.
• Continuously refine training materials and delivery methods through data-driven insights, stakeholder feedback, and evolving operational needs.
• Collaborate with cross-functional partners across the organization to support training and operational projects.
• Perform other duties as assigned, including participation in special projects and cross-functional initiatives as needed.

Qualifications

• Bachelor's degree in Business, Human Resources, Learning & Development, Hospitality, or related field; or equivalent experience.
• Minimum 5 years of experience in restaurant operations training, preferably within a franchise or multi-unit environment.
• Bilingual in English and Spanish strongly preferred.
• Strong facilitation and presentation skills with the ability to communicate clearly and respectfully across a wide range of cultural backgrounds.
• Proven ability to coach and influence through strong communication and interpersonal skills.
• Demonstrated capability to implement training programs that improve restaurant-level performance.
• Strong organizational, planning, and time-management skills with attention to detail.
• Ability to work independently, manage competing priorities, and follow through on commitments.
• Proficiency in Microsoft Office and familiarity with LMS platforms and virtual learning tools.
• Valid driver's license and ability to travel up to 50%, including overnight travel.
• Passion for developing leaders and fostering a culture of continuous learning and operational excellence.
• Demonstrated strategic thinking and problem-solving abilities.

Work Environment & Physical Requirements

This role requires regular visits to restaurant locations, which may involve prolonged standing, exposure to kitchen environments, and lifting up to 50 pounds. Reasonable accommodations will be made as needed. Charleys is an equal opportunity employer.