Job Details

Guest Service Specialist

The Guest Service Specialist serves as the first point of contact for the guests and ensures that a high degree of quality services are being offered to them. We are looking for highly organized candidates with excellent people skills that will provide professional services in a courteous manner, assisting guests with inquiries, problems, registration, and complaints. To ensure success this person will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Work Schedule: Weekday Evenings (4:30 PM - 9 PM), Saturday (shift varies between 8 AM - 8 PM), Sunday (shift varies between 10 AM - 6 PM).

Supervision

Employee will report directly to the Facilities Supervisor.

Essential Functions of Work

Employees may be asked to perform one or more of the following duties. Essential job functions may include, but are not limited to:

• Acting as an information source on various matters, keeping abreast with latest developments and changes within the Community Center.
• Greeting guests in a sincere and friendly manner and making them feel welcome.
• Anticipating and addressing guests' needs and resolving their problems and complaints appropriately, calmly, and in a timely manner.
• Operating the phones and assisting with all inquiries.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with Westerville Community Center procedures and safety policies.
• Being responsible for registering, and receiving payments from guests, for programs, activities, passes, and daily admissions.
• Balancing cash drawer at the end of the shift following money handling procedures set by the department.
• Making sure that the guests remain satisfied and content with the services that are being offered, taking feedback from the guests as to how services can be improved.
• Processing credits, refunds, and transfers for programs, activities, and pass registrations.
• Acquiring, through provided training, a working knowledge of RecTrac that is used daily.

Minimum Requirements of Work

To ensure success, a guest service specialist should be totally customer-centric and have good listening skills. Have good problem-solving skills with attention to detail. Demonstrate effective communication skills and should be extremely well organized and behave in a professional manner. Willing to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal staff as well as customers. Outstanding written and verbal communication skills. Being in a service-oriented industry, the guest services specialist should be flexible to work shifts that are early morning, late evening, weekends, and holidays. Extensive knowledge and expertise with computers and money handling.

Education and Experience: Candidate must have a high school diploma and be at least 18 years of age. Training at an accredited institution and at least two years of guest services experience is required.

City pays portion of OPERS Retirement Contribution.

Are you at least 18 years of age?

• Yes
• No

Please indicate your highest level of education completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• None of the Above

How did you learn about this position?

• City Employee
• Friend
• Walk-In
• Career (Job) Fair
• Trade Publication
• Newspaper-Suburban News and Public Opinion
• Newspaper-Columbus Dispatch Newspaper
• www.westerville.org (website)
• Governmentjobs.com (website)
• Indeed.com (career board)
• LinkedIn.com

* Required Question

City of Westerville

21 S. State Street Westerville, Ohio, 43081

(614) ###-####