Job Details

Job Title:Customer Service Assistant 2 - Region 5Address:Reynoldsburg, OHJob DescriptionRespond to inquiries and complaints regarding newborn screening laws, policies, and procedures.Contact hospitals and medical providers to update missing or inaccurate demographic information.Process requests for newborn screening records and track resolution of specimen issues.Maintain and update data systems, including courier shipments, kit orders, and eReports registrations.Prepare quarterly reports for hospital submitters.Perform clerical tasks such as scanning, filing, mailing, and generating labels.Critical InformationShift from 08:00 to 12:00, on-site.Submissions must include a resume, cover letter, CPR certification, and Ohio licensure if applicable.If any documents are missing, the bid will be rejected.If chosen, screenings must be initiated within 48 hours of accepted offer.Education/Licenses NeededOhio licensure (if applicable).Healthcare-professional level CPR certification.Benefits:Benefits are available to full-time employees after 90 days of employment.A 401(k) with company match is available after 1 year of service.This is an AI-formatted job description; recruiter confirmation required.