Job Details

Job Description
Customer Experience Associate
Overview

The Customer Experience Associate delivers exceptional customer service while supporting branch sales enablement and warehouse operations. This role serves as a key link betweencustomers, sales, vendors, and internal teams-ensuring accurate order processing, strong lead management, CRM/ERP discipline, and a smooth, professional customer experience.

Key Responsibilities

• Assist customers at the counter, phone, and email
• Process orders, quotes, returns, and warranty claims
• Triage and route inbound leads; track follow-ups in CRM/ERP
• Maintain accurate customer and sales records
• Support sales documentation and quote-to-order coordination
• Pick, pack, receive, and stock inventory
• Maintain a clean and safe showroom and warehouse

• High school diploma or GED required
• Strong communication and customer service skills
• Basic proficiency in Microsoft Office and ERP/CRM systems
• Ability to work independently and in a team

• Lift up to 70 lbs occasionally
• Frequent standing, walking, bending, and reaching
• Comfortable in warehouse and customer-facing environments