Job Details

Job Title

Front Desk Agent

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities:

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications:

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

Job Identification: 234711

Location: 4475 Bridge Park Ave, Dublin, OH, 43017, US

Brand: Springhill Suites

Job Category: Front Desk

Employment Type: Full-Time