Lifetime Fitness - - Responsibilities: Operates as first point of contact for members and guests entering resort; Exemplifies a hospitality mindset to build relationships with members and guests; Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition; Maintains updated knowledge to educate members and guests of club programming, events, pricing, and policies; Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments