Job Details

Key Responsibilities

• Monitoring & Alerting: Proactively monitor network systems, servers, and services to detect issues before they affect users.
• Troubleshooting: Diagnose and resolve technical problems related to network connectivity, hardware, and software.
• Incident Management:
• Respond to, document, and track alarms in ticketing systems (e.g., Jira, ServiceNow) until resolution
• .
• Maintenance: Configure, update, and maintain network hardware and firmware.
• Coordination: Collaborate with internal teams and vendors to escalate and fix complex issues.