Job Details

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE The Call Center Customer Service Representative serves as a primary point of contact for customers using banking and payment processing products and services. This role is responsible for delivering accurate information, resolving issuesefficiently, and ensuring a secure, compliant, and positive customer experience across all interactions. This position is a 6-month contract assignment with the chance of getting hired on permanently after 6 months. This position will pay $20/hr. and be 100% onsite in Blue Ash. RESPONSIBILITIES

• Handle inbound and outbound customer calls, emails, and chat inquiries related to banking accounts, card services, digital payments, transactions, and payment processing solutions
• Verify customer identity and account information in accordance with security, privacy, and regulatory requirements.
• Resolve customer issues such as transaction inquiries, payment disputes, account maintenance, card replacements, and technical troubleshooting.
• Educate customers on banking products, payment tools, fees, policies, and digital self-service options.
• Accurately document customer interactions, actions taken, and outcomes in internal systems
• Identify potential fraud, suspicious activity, or compliance concerns and escalate according to established procedures.
• Meet or exceed service level agreements, quality standards, and performance metrics.
• Collaborate with internal teams including operations, fraud, and technical support to ensure timely resolution of customer issues.
• Maintain up-to-date knowledge of company products, banking regulations, and payment industry best practices.

QUALIFICATIONS

• High school diploma or equivalent; college coursework or degree preferred.
• One or more years of customer service or call center experience, preferably in banking, financial services, or payment processing.
• Strong verbal and written communication skills with a customer-focused mindset
• Ability to handle sensitive financial information with professionalism and discretion.
• Basic computer proficiency and experience navigating multiple systems simultaneously.
• Strong problem-solving skills and attention to detail

If you are interested in learning more, please apply now.

Pay Details: $19.00 to $20.00 per hour

Search managed by: Christopher Riley

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.