Job Details

OverviewWhy We Need Your TalentsThe Casino Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.ResponsibilitiesWhere You'll Make an Impact* Interact and build relationships with guests, concentrating in the higher denomination zones.* Explain the benefits of the Player's Reward Club and encourage enrollment. Grows actual revenues annually, consistent with property plan, and cross property goals.* Respond to guest's special complimentary requests and adjust based on sound, profitable decisions using the company's complimentary policies.* Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests' complimentary use and standing based on company policies.* Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies' policies. Along with keeping an overall consistent complimentary issuance with the company's guidelines.* Handle and respond to guest complaints to ensure a positive outcome.* Assist with the planning and execution of assigned parties, promotions, special events and tournaments.* Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.* Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.* Ability to extend complimentaries in accordance with the property comp matrix. Other duties as assigned.QualificationsSkills You'll Need to Succeed* Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.* Two (2) years of experience in direct interaction with customers.* Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.* Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.* Demonstrates the ability to work collaboratively as part of a team, both within and outside the department on a daily basis.* Knowledge of gaming regulations.* Ability to recognize problem gaming signs and deal with them appropriately.* Broad variety of tasks and deadlines requires a flexible and irregular work schedule.A Few Must Haves* Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.* Two years of experience in direct interaction with customers.* Must be able to comply with all state gaming regulations, which may include obtaining a license.Perks We Offer You* Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents* Free Basic Life Insurance* Free Short Term & Long-Term Disability* Retirement Savings with Company Match* Generous Bonus Structure* Annual Merit/Goal Based Pay Increases* Leadership Skills Development & Mentorship Programs* Tuition Reimbursement* Free parking* Free food and discounted meals* Exclusive Discounts on Travel, Services, Goods and EntertainmentPerks We Offer You* 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.* You will work in an environment where smoking is allowed.Physical Requirements* Ability to stand 50%.* Ability to walk 50%.Life at Live!* 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.* You will work in an environment where smoking is allowed.