Job Details

Club Front Desk Associate

The Club at Tartan Fields - Dublin, OH

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

The Front Desk Associate serves as the first point of contact for members, guests, and visitors at The Club at Tartan Fields. This role sets the tone for the member experience by delivering exceptional hospitality, professionalism, and personalized service. The ideal candidate is welcoming, organized, detail-oriented, and thrives in a high-touch, private club environment.

Key Responsibilities

• Greet members and guests warmly and professionally upon arrival and departure
• Provide exceptional customer service in person and over the phone
• Assist with general club inquiries, directions, and event information
• Maintain confidentiality and discretion regarding member information
• Ensure every interaction reflects the Club's service standards and culture

Administrative Support

• Answer and route incoming calls efficiently and professionally
• Manage reservations for dining, events, and club amenities as directed
• Assist with tee time inquiries and coordination with the Golf Shop
• Process payments, member charges, and basic transactions accurately
• Maintain accurate records, logs, and front desk documentation

Communication & Coordination

• Communicate daily events, member needs, and operational updates to relevant departments
• Support food & beverage, golf operations, and event teams as needed
• Assist in distributing club communications and promotional materials

Facility Presentation

• Maintain a clean, organized, and professional front desk area
• Monitor lobby and common areas to ensure readiness and presentation standards
• Report maintenance or safety concerns promptly

Qualifications

• Previous hospitality, country club, hotel, or customer service experience preferred
• Professional appearance and demeanor
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and club management software preferred
• Ability to multitask in a fast-paced environment
• Flexible schedule, including evenings, weekends, and holidays

Core Competencies

• Service Excellence
• Professionalism & Discretion
• Attention to Detail
• Team Collaboration
• Problem Solving
• Positive Attitude

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally

What We Offer

• Competitive hourly compensation
• A team-oriented, hospitality-driven culture
• Opportunities for growth within The Club at Tartan Fields

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.