Job Details

Collector I

The Collector I is responsible for reaching out to assigned customers to resolve routine billing issues and secure payment on past-due accountsall while preserving strong customer relationships. This entry-level position is part of a structured career progression, offering hands-on experience that prepares employees for advancement to Collector II and Senior Collector roles.

What You'll Get

• Pay starting at $20/hour
• Weekly pay checks every Friday!
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• Paid training and access to all the tools and resources you need to be successful.

What You'll Do

• Initiates contact with customers to determine reasons for delinquency and reviews terms of the sales, services, or credit contracts with customers, while at the same time securing payment in full or an acceptable payment arrangement
• Records precise, timely, and accurate information about the financial status of customers and the status of collection efforts by documenting all customer interactions and actions taken in the appropriate system and in accordance with established procedures
• Prepares and submits appropriate paperwork to initiate invoice adjustments, refunds, charge-offs, and collection agency placements for all assigned accounts and recommends changes to payment terms and increases and/or decreases to credit limits
• Researches customer accounts to identify, reconcile, and resolve billing and payment issues and utilizes internal systems to initiate changes to customer accounts to deny additional credit charges, reduce credit limits, and/or remove or tighten customer credit terms in an effort to reduce Safelite's credit risk
• May prepare and mail standard form letters to customers when telephone and/or email contact is unsuccessful and establish payment arrangements and approve additional charges to an account when the account exceeds its limits or terms in accordance with established guidelines
• Other duties as assigned

Education Qualifications

• High School Diploma Required

Experience Qualifications

• 1-3 years credit, collections, or related experience Preferred
• Oracle and mainframe billing system experience Preferred

Skills and Abilities

• Strong written and verbal communication skills
• Microsoft Word, Access, Excel, & PowerPoint
• Oracle