Job Details

University of Miami - - Responsibilities: Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time; Screens and verifies information to ensure accuracy when scheduling exams; Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions; Uses scheduling software and computer applications to schedule multiple exams within multiple modalities and entities across the UHealth system; Obtains all required information from the referring physician or patient for the exam when scheduling exams