Job Details

Qualifications:

• BS/BA Degree
• Experience working in a media entertainment environment with multiple partners and distributed teams
• Must be self-motivated, results-oriented and challenged by accountability
• Excellent internal client management and communication/ interpersonal skills
• Passion for and knowledge of interactive technology and platforms required
• Prior experience with mobile technologies (mobile development, APIs)
• Experience with troubleshooting and diagnosing technical issues for streaming video

Our team is looking to bring on a Streaming & Video Operations Coordinator to act as a core member of our 24/7 video operations team focused on OTT, Mobile and Desktop video products. The Coordinator will work closely with Product, Project and third party vendors to ensure the highest quality video experience is getting to our end users. Every day will offer new challenges in an environment where change is encouraged.

Responsibilities:

• Responsible for testing live streaming across all current and upcoming platforms
• Identify video issues and relay valuable feedback to engineers
• Collaborate with third parties to coordinate on-boarding requirements and troubleshoot issues
• Monitor Live video in products once released and relay any issues to engineers
• Ensure project documents are complete, current, and organized appropriately
• Take ownership of the LiveTV experience, driving potential issues to resolution in a timely fashion
• Work with the support team to field customer issues that have been advanced to our team
• Additional other duties and responsibilities, as assigned
• Able to work varying shifts, flexible hours, weekends and holidays as part of our 24/7 service and live event coverage.