Job Details

Join the Pak as an Automation Recovery Technician - 2nd Shift

Location: Philadelphia, PA
Schedule: Full Time | Mon-Fri 2:30pm-11pm

FLSA Status: Nonexempt

Reports To: Operations Manager

Who We Are

At FreezPak Logistics, we're a family-owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With our state-of-the-art facilities and dynamic, innovative environment, we handle temperature-sensitive products with precision and care. Despite our rapid growth, we maintain a team-first culture rooted in trust, respect, and integrity.

When you join the Pak, you're not just starting a job - you're becoming part of a team that values your contributions, invests in your future, and empowers you to grow with us.

Why Join the Pak?

Grow With Us - Be part of a company experiencing exponential growth with career advancement opportunities.

Family Culture - Work in a supportive, team-driven environment where everyone matters.

Innovation & Excellence - We lead the industry with forward-thinking solutions and operational excellence.

Meaningful Impact - Help keep America's food supply safe and moving every day.

About the Role

As our Automation Recovery Technician, you will be responsible for responding to system issues reported by operators, troubleshooting error messages, and performing system recovery to restore operations quickly and safely. This role focuses on hands-on recovery and troubleshooting within automated systems, ensuring minimal downtime and efficient workflow. While computer knowledge is essential for diagnosing software-related problems, the emphasis is on practical troubleshooting skills across all aspects of the automated systems.

What You'll Do
Respond to operator-reported system errors and alarms in a timely manner.Troubleshoot error messages and system faults across mechanical, electrical, and software components. Perform system recovery procedures to restore automation flow and minimize downtime.

Issue Identification: Promptly identify and diagnose malfunctions, errors, or abnormalities within the automated systems, including mechanical, electrical, and software-related issues.

Troubleshooting: Utilize practical troubleshooting techniques to pinpoint root causes of problems and develop effective solutions. This may involve inspecting machinery, testing components, and analyzing data logs.

Problem Solving: Employ critical thinking and problem-solving skills to resolve issues efficiently, minimizing downtime and disruptions to warehouse operations.

Preventive Maintenance: Assist with preventive maintenance activities to proactively address potential problems before they escalate. This includes conducting inspections, lubrication, and minor repairs as necessary.

Documentation: Maintain accurate records of troubleshooting activities, including observations, diagnoses, and solutions implemented. Document recurring issues and propose long-term corrective actions.

Basic Computer Knowledge: Have a basic understanding of computer systems to diagnose and address software-related issues within the automated systems.

Collaboration: Work collaboratively with maintenance technicians, IT specialists, and other stakeholders to address complex issues and implement effective solutions. Communicate findings and recommendations clearly and concisely.

What You Bring to the Pak

• Experience: Proven experience in troubleshooting mechanical, electrical, and/or software-related issues, preferably in an industrial or manufacturing environment.
• Education: High school diploma or equivalent.
• Skills:
  • Basic computer knowledge and proficiency in using diagnostic tools and software interfaces.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and under pressure to resolve issues in a timely manner.
  • Effective communication and interpersonal skills.
  • Willingness to learn and adapt to new technologies and procedures.

Physical Requirements

• Ability to work in cold storage environments as low as -10°F
• Stand, walk, and lift as required for job duties
• Ability to lift 50-75 lbs
• Ability to push/pull 50-75 lbs
• Comfortable working in low-light conditions (work lights provided)
• Comfortable working at heights above 8 feet

Benefits

• Health Insurance - comprehensive plans for you and your family
• 401(k) + Company Match - plan for your future with our competitive program
• Paid Time Off (PTO) - generous time off to support work-life balance
• Life Insurance - financial protection and peace of mind for you and your loved ones
• Career Growth - incredible opportunities to advance as we grow

Ready to Join the Pak?

If you're looking for more than a job - if you want to build your career with a company that feels like family and values your contributions - FreezPak is the place for you.

Apply today and let's keep the world's food moving safely and efficiently, together.

Equal Opportunity Employer

FreezPak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.

Pay Range: $21.00 - $21.50 per hour

This pay range represents the Company's good-faith estimate of the starting hourly compensation for this role at the time of posting. The actual rate will be determined based on a combination of factors including experience, qualifications, work location, and internal pay alignment, in accordance with applicable laws.