Job Details

Summary: Provides guests quality service to ensure their experiences exceed their expectation level. Acts as a greeter, executes player gift giveaways, slot tournaments, assists in promotions, events and entertainment. Completes new player sign-ups.Engagement Expectations:We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:* Smile, display energy and open body language* Proactively greet team members and guests, initiating interaction to provide service* Always use a positive parting remark to end the conversationEssential Job Functions:* Responsible for executing new card sign-ups at Rush Rewards by utilizing handheld devices and desktop computers at Rush Rewards, property entrances, and Event Center.* Greet customers and interacts in a friendly and professional manner* Maintains confidentiality of sensitive information.* Informs members of benefits, contests and promotions.* Interact with guests throughout the casino to increase awareness and benefits of Rush Rewards* Assists Rush Rewards during high volume periods, such as promotional events, Slot Tournaments, or at kiosks.* Ability to extend complimentary services in accordance with the approved comp matrix.* Responds to guest questions, issues and concerns in a courteous and professional manner.* Communicates property knowledge, including but not limited, casino information, hours of* operation, restaurants, marketing promotions, special events, amenities, etc.* Participates in special events check-in process as needed.* Complies with internal controls, standards and procedures.* Responds to guest questions, issues and concerns with empathy, sensitivity and urgency to build or recover guest loyalty.* Verifies valid/acceptable photo ID in accordance with the casino and PCGB standards with every transaction* Maintains integrity of customer database by following high standards of data entry for address, phone number, email and name* Email capture rate of 85%* Informs members of benefits, contests and promotions.* Replaces lost Rush Rewards cards.* Distributes promotional items in accordance with specific guidelines* Knowledge of casino including but not limited to hours of operations of casino, restaurants, and other amenities.* Complies with internal controls, standards and procedures.* Greets customers.* Uses data from guest surveys to inform departments of guest comments and reach out to players to proactively address any concerns.* Performs all other duties as assignedQualifications:* Must be 18 years of age or older.* High school diploma or equivalent.* One or more years in a customer service environment.* Excellent customer service and interpersonal skills.* Ability to communicate with team members and guests* Available to work flexible shifts, weekends and holidays.* Ability to obtain and maintain all necessary licensing.Physical and Mental Demands:* Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach* with hands and arms.* Frequently required to stoop and kneel.* Must occasionally lift up to 25 pounds.* Ability to work in a noisy and smoky environment.