Job Details

Summary: Parks and retrieves guest vehicles safely according to established policies and guest service standards.Engagement Expectations:We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:* Smile, display energy and open body language* Proactively greet team members and guests, initiating interaction to provide service* Always use a positive parting remark to end the conversationEssential Job Functions:* Greets guests according to service standards.* Explains Rivers Casino parking and retrieval procedure to ensure guest satisfaction.* Responds to guest request for casino related information such as property amenities, special events and promotions.* Strives to answer the valet phone within 3 rings and maintain professional telephone etiquette.* Maintains proper storage and labeling of guest keys and tags.* Opens and closes vehicle doors upon arrival and departure.* Parks arriving vehicles and retrieves parked vehicles.* Completes accident reports.* Performs all other duties as assigned.Qualifications:* Must be 18 years of age or older.* High school diploma or equivalent.* One or more years of related experience or training preferred.* Must have a valid driver's license and driving record must meet driver eligibility requirements of Rivers Casino's insurance policy.* Able to drive vehicles with automatic or manual shift transmissions.* Ability to communicate with team members and guests.* Ability to work flexible shifts and days of the week including holidays.* Ability to obtain and maintain all necessary licensing.Physical and Mental Demands:* Must be able to sprint to/from vehicles.* Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; sit, stand, walk and run.* Occasionally must lift and/or move up to 25 pounds.* Able to work with others while maintaining a positive and professional demeanor.