Job Details

Operations Specialist

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

Operations Specialist is responsible for:

• Auditing, analyzing, testing, documenting decisions and actions, and interfacing with internal and external areas from inception to conclusion for assigned projects and tasks.
• Identify & communicate opportunities for process improvements and automation by analyzing current policies, procedures, and processes.
• Troubleshooting & problem resolution support for issues related to internal & external audits, adjustments, and accumulators, engaging subject matter experts, as needed.
• Makes decisions based on standard policies and operating procedures.
• Consults with management and obtains approval before deviating from standard policies and operating procedures.
• Has working knowledge and experience in own discipline.
• Continues to build knowledge of the organization, processes and customers.
• Performs a range of mainly straightforward assignments.
• Uses prescribed guidelines or policies to analyze and resolve problems.
• Receives a moderate level of guidance and direction from more senior level roles.

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.