Job Details

Fulfillment & Field Support Specialist

Location: Philadelphia (with travel to customer sites)

Job Type: Full-time

Salary : $50,000- $55,000 per annum

This is a fully on-site role with no option for remote working

About Foodhub

Foodhub is a leading global technology platform transforming the way people connect with restaurants and food experiences. With operations spanning multiple continents, we are driven by innovation, customer focus, and a strong commitment to creating value for our partners and communities. At Foodhub, our people are at the heart of everything we do — we foster a culture of collaboration, growth, and ownership, where every team member can make a real impact.

About the Role

We're looking for a hands-on, reliable Fulfillment & Field Support Specialist to join our growing team. This is a hybrid role that combines end-to-end fulfillment ownership with on-site field support.

This role is ideal for someone who thrives in a fast-paced environment and enjoys variety — managing inventory, shipping, and fulfillment operations while also traveling to customer sites to install and support our systems.

You'll play a key role in ensuring equipment is managed efficiently behind the scenes and deployed seamlessly in the field, while also supporting the wider team as needed.

Key Responsibilities

Fulfillment & Logistics

• Manage incoming inventory and stock organization
• Pick, pack, and prepare equipment for dispatch
• Maintain accurate inventory tracking and reporting
• Oversee end-to-end fulfillment operations
• Ensure operational efficiency and readiness for deployments

Field Support

• Travel to customer sites to install and set up systems
• Configure equipment (EPOS systems, terminals, printers, etc.)
• Provide troubleshooting and technical support during setups
• Deliver a high-quality, professional customer experience on-site
• Ensure installations and support tasks are completed efficiently and to a high standard

Requirements

• Full driving licence
• Experience in fulfillment, logistics, or a similar hands-on role
• Comfortable in a field-based, customer-facing environment
• Strong problem-solving and practical skills
• Good communication skills
• Full, clean driving license and access to a personal vehicle (essential)
• Comfortable working independently and adapting to new environments during site visits
• Willingness to support across different areas of the business as needed
• Ability to take ownership and operate in a fast-paced setting

Desirable (Not Essential)

• Experience with EPOS systems or technical setups
• Basic IT or networking knowledge
• Experience in a startup or hybrid operations role
• Experience in the restaurant or hospitality industry

Benefits & Perks

• 33 days fully paid annual leave/vacation days (inclusive of all public holidays).
• Enrollment in the company 401K plan with a 3% employer contribution.
• Healthcare insurance contribution from the business (details provided via TriNet).
• Company-provided laptop.
• $50 per month cellphone expense contribution.

Why Join Foodhub?

• Be part of a dynamic, high-growth company entering the U.S. market.
• Make a direct impact by helping independent restaurants thrive with innovative EPOS and ordering solutions.
• Competitive compensation package with performance incentives.
• Exciting career growth opportunities as Foodhub expands across America.