Job Details

Penn Medicine - - Responsibilities: Coordinate the medical records process in the practice including scanning, filing, medical records requests, and patient/customer service; Manage arrival activities of patients, handle high call volumes and inquiries, coordinate patient appointments, update insurance/billing information, and perform point of service activities; Respond to patient service needs by answering phones, routing requests, retrieving voicemails, and documenting messages through EMR; Schedule patient appointments by reason for visit, follow protocols, communicate changes, and confirm appointments; Maintain knowledge of insurance requirements, validate patient demographics/insurance information, and register new patients into EMR