Job Details

We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Pay: $23.50/hr - This position is remote Key Responsibilities: - Answer inbound calls promptly and professionally while striving for one-call resolution - Serve as the primary point of contact for inquiries and escalations from in-bound calls - Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up. - Assist customers with inquiries regarding products and services. - Resolve customer complaints and provide appropriate...Customer Experience, Advocate, Customer Service, Healthcare, Experience, Staffing, Retail