Job Details

The Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. The Customer Service Manager directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Customer Service Associates. The Customer Service Manager maintains standards of excellent customer service, delivering customer service with respect, dignity, and building loyalty to the Goodwill brand. The position is a member of the Retail Team. Specific Duties Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Maintains the day-to-day operations of the store incl...Customer Service Manager, Customer Service, Service Manager, Manager, Operations, Sales