Job Details

We are looking for an experienced Project Manager to support a large-scale public sector revenue and assistance program initiative focused on customer support systems and technical modernization.

Role Overview: This role involves managing and supporting enterprise applications related to customer assistance programs, including requirement gathering, system enhancements, testing, and release coordination across multiple project phases.

Key Responsibilities

• Translate business requirements into approved technical specifications
• Develop and manage project plans, design documents, and deliverables
• Lead SDLC phases: discovery, design, development, testing, and deployment
• Coordinate testing, release management, and system enhancements
• Analyze and triage technical issues across enterprise applications
• Collaborate with stakeholders, IT teams, and cross-functional partners

Work Activities Include

• Handle customer IT queries for enterprise systems
• Conduct business analysis, gap analysis, and process documentation
• Facilitate workshops, brainstorming, and design review sessions
• Develop workflows, use cases, and process diagrams
• Support project scoping, planning, and knowledge transfer
• Maintain documentation repository and ensure stakeholder sign-offs

Technology Environment:

• .NET, Oracle E-Business Suite, Oracle DB, Customer Information Systems

Required Skills & Experience

• Strong Project Management and Business Analysis background
• Experience working within SDLC methodologies
• Ability to identify and manage stakeholders effectively
• Strong documentation, communication, and problem-solving skills
• Experience delivering customer-focused IT solutions