Job Details

#x 9; Answer inbound calls promptly and professionally, aiming for one-call resolution. Serve as the primary point of contact for inquiries and escalations. Support patients, healthcare provider offices, and field teams with benefit verification, savings program access, specialty pharmacy triage, and shipment setup. Assist customers with product and service inquiries. Resolve complaints and provide appropriate solutions. Accurately document customer interactions in the system. Maintain a thorough understanding of product offerings. Adhere to company policies while delivering high-quality service. Collaborate with team members to enhance the customer experience. Meet or exceed performance metrics such as response time and satisfaction scores. Provide feedback and suggest improvements to service delivery. Escalate complex issues to management when necessary. Required Qualifications: High school diploma or equivalent. Minimum of 2 years experience in a healthcare setting with a focus on ...Customer Experience, Advocate, Healthcare, Customer Service, Retail, Staffing, Experience